This past week, I was asked to fill in behind the front desk while the station was hiring a new assistant for the job. It was a whole different experience than having your own office with your own extension. I felt like I worked at Grand Central Station! The phone never stops ringing, between questions about a song, a giveaway, wanting to be connected to someone else…the list goes on. While doing this, though, I did learn a few things:
- If you don’t know the answer to something, connect people to someone who will (unless that person is not in and then you get an angry phone call after asking why his/her question still hasn’t been answered).
- People get really anxious and angry when trying to win a giveaway (especially if they called your number and not the number given on-air so they have to ask you for that number and call again, but by that time the prize was probably already taken).
- It’s difficult to keep up with a radio station’s social media pages all at one time.
- No matter how nice you are to people, some just will not return that same attitude (I’ve known this, but it becomes more apparent working in this industry).
So, I’ve realized I like my desk in my office rather that the front desk that gets every call into the station. It’s a lot easier, too 🙂